1. Return Policy
We want every customer to have a great shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the conditions below.
Customers can request a return within 7 days after receiving the product.
To be eligible for a return:
- The product must be unused or in the same condition as received.
- The product must include all original accessories, packaging, manuals, and items included in the package.
- The product must not have physical damage, water damage, scratches, or signs of misuse.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
The following items cannot be returned:
- Products damaged by improper use.
- Products without original packaging or accessories.
- Items that have been modified, repaired, or damaged by the customer.
- Clearance or final-sale products (unless defective).
3. Return Process
To start a return, please contact our customer service team with:
- Order number
- Customer name
- Product details
- Reason for return
- Photos or videos showing the product condition (if applicable)
After reviewing your request, we will provide return instructions.
Please do not send products back without contacting us first.
4. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item.
- We recommend using a trackable shipping service for returns.
- We are not responsible for packages lost during return shipping.
5. Refund Policy
Once we receive and inspect the returned product, we will notify you of the refund status.
If approved:
- Refunds will be processed to the original payment method.
- Processing time may take 3–7 business days depending on your payment provider or bank.
Shipping fees are non-refundable unless the return is caused by our mistake.
6. Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective product
- The wrong item
Please contact us within 48 hours after delivery and provide photos or videos.
We will review the issue and provide a replacement, repair option, or refund if applicable.
7. Product Warranty
Some products may include a manufacturer’s warranty. Warranty coverage depends on the product type and manufacturer terms.
Customers should contact us for warranty assistance.
8. Order Cancellation
Orders can be cancelled before shipment.
Once an order has been shipped, cancellation requests will be handled according to our return policy.